Terms & Conditions

Terms & Conditions

Please read the following terms and conditions carefully and make sure you understand them before ordering any products from our website www.mycakedecor.co.uk
Please note, before placing an order you will be asked to agree to the terms by clicking on the “I accept” button (placed at the end of the terms and conditions), then you agree to the terms and conditions which will apply to any contract between us for the sale of any products from our website.
Further, you warrant that you: (i) are 18 years of age or older (or you have accepted the terms with the knowledge and consent of a responsible parent or guardian); (ii) are legally capable of entering into binding contracts; and (iii) have read, understand and agree to be bound by the terms and conditions.
If you do not agree with the terms, you must not click the acceptance button and you may not purchase any products from our website.
You are reminded that by using our website and accepting the Terms and Conditions, you will be deemed to have agreed to the terms of our privacy policy (including our use of cookies) and our website terms of use. Any breach of our website terms of use or privacy policy shall be deemed a material breach of the Terms & Conditions.

1. Contract
Cake Décor Limited is the trading style of Cake Décor Limited, 2 Little Drum Road, Orchardton Woods, Cumbernauld, Glasgow, G68 9LH. All purchases will form part of a contract between the purchaser and Cake Décor Limited.

2. Guarantee
If, for any reason any of our products do not reach you in good conditions, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer. Your purchases are covered by our money-back guarantee of satisfaction. Please inform us of any problems within 7 working days of receipt of an order – this period commences the day after the date the products are received.
Please e-mail us for a resolution to your problem. We will endeavor to reply within 5 days.
We can accept cancellations provided the order has not been dispatched. If the order is cancelled we will issue a refund within 30 days. Cancellations must be in writing to customercare@mycakedecor.co.uk All cancellations will be confirmed by Cake Décor for your peace of mind.

3. Delivery of Goods
We will dispatch all orders to the delivery address provided by the purchaser. We will not be held responsible in any way if an incorrect postcode or delivery address is given by the purchaser. We will not refund postage or pay compensation for any goods as a result of an incorrect address.
When ordering please provide a delivery date and we will endeavor to deliver as close as possible to that. If you do not provide this information we will deliver your order as soon as we have the item in stock and will email when your order has been dispatched. At that point you are responsible for accepting delivery of your order.
We reserve the right to impose a surcharge retrospectively for any balance should an incorrect delivery zone be selected, i.e. UK Mainline selected for a Highland & Island destination. If the customer is unsure of the correct delivery zone please contact customercare@mycakedecor.co.uk for clarification. Our delivery guarantee is limited to actual requested delivery address not individual recipients.

Consumer Orders

Our products are delivered throughout United Kingdom mainland using Royal Mail and UK Mail.

Please note:
• All orders before 12 noon will be dispatched on the same working day.
• All orders after 12 noon will be dispatched the next working day.
• Please note that any orders placed after 12 noon on a Friday will not be dispatched until the following Monday.
• All orders received under 1 kilo will be delivered (by Royal Mail) up to 3 days (max.) from day of dispatch.
• All orders received over 1 kilo will be delivered (by UK Mail) next day delivery after dispatch
• VAT is inclusive in all shipping charges.

Trade Orders

Our products are delivered throughout United Kingdom mainland using UK Mail.

Please note:
• Delivery is free and you will receive your goods up to 3 working days (max) from date of order.
• In the unlikely event an item is out of stock or there is not enough to fulfill your order, we will notify you immediately via email and make arrangements for delivery once available.

4. Supply
All goods remain the property of Cake Décor Ltd until all payments are paid and cleared in full.
Some products may contain nuts, milk and other allergen. Please refer to the labeling on goods supplied.
We reserve the right to substitute items of similar or greater value if, for any reason those stated are unavailable. We will always try to be as close to a product as possible.

5. Prices and availability
All prices quoted are subject to change.
All prices include all taxes.

6. Payment Terms
Payment may be made by Visa, Maestro, MasterCard, or PayPal.

7. Privacy
Cake Décor collects information: name, address, delivery address etc. to process your order and deliver the highest customer service possible. We will never sell or exchange your personal information with any third party for commercial reasons.
We will never email you with marketing material unless prior consent is given. We will be sending out newsletters keeping you up to date with new decorations, products and any upcoming special offers etc.

Distance Selling Directive
The European Union has issued the Distance Selling Directive which applies to business-to-customer contracts and is intended to protect online shoppers and provide a level playing field.